These Terms of Service ("Terms") govern your access to and use of the Velocity Pro platform located at velocitypro.app and vdialer.ai (the "Platform"), operated by Velocity Pro ("we," "us," or "our"). By creating an account or using the Platform, you agree to be bound by these Terms.

1. Platform Overview

Velocity Pro is a field operations intelligence platform that provides lead management, telephony, email automation, coaching, analytics, and related tools for licensed professionals and their teams. The Platform is offered in multiple tiers with varying feature access.

2. Eligibility

You must be at least 18 years of age to use the Platform. By registering, you represent that all information you provide is accurate and that you have the legal authority to enter into these Terms.

Paid subscriptions require an active National Producer Number (NPN). You represent that your NPN and licensing information are accurate and current, and that you will keep them current for as long as your subscription is active.

3. Accounts

3.1 Account Creation

Accounts are created through our onboarding process or by invitation from an operator. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.2 Account Types

• Agent: Individual user account with access to lead management, dialing, email, and coaching features as determined by your subscription tier.
• Operator: Administrative account with team management, lead assignment, and advanced platform capabilities.
• Partner: Client-facing account with read-only access to delivery dashboards and pipeline metrics.

3.3 Account Termination

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to maintain an active subscription after your preview period ends. You may request account deletion at any time by contacting us.

4. Subscriptions and Payments

4.1 Preview Period

New agent accounts receive a complimentary preview period to evaluate the Platform. The duration of the preview period is specified at the time of account creation. During the preview period, you have full access to the features included in your tier.

4.2 Subscription

After your preview period ends, continued access to the Platform requires an active subscription. Subscription fees, billing cycles, and payment methods will be communicated at the time of enrollment.

Automatic renewal and cancellation. Subscriptions renew automatically at the end of each billing period until you cancel. You may cancel at any time from your account settings or by emailing support@velocitypro.app. Cancellation takes effect at the end of the billing period then in progress, and you keep access until that date. Fees already paid are non-refundable except as required by applicable law.

4.3 Changes to Pricing

We reserve the right to change subscription pricing with 30 days' notice. Price changes will not affect your current billing cycle.

5. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable regulations
• Send unsolicited bulk communications (spam) through the Platform's email or messaging features
• Attempt to access accounts, data, or systems that do not belong to you
• Reverse engineer, decompile, or attempt to extract the source code of the Platform
• Scrape, harvest, or systematically extract data from the Platform
• Share your account credentials with unauthorized individuals
• Use the Platform in a way that disrupts service for other users
• Misrepresent your identity or professional credentials

6. Data Ownership and Licensing

6.1 Your Data

You retain ownership of all data you import to the Platform, including leads, contacts, notes, and files. You grant us a limited license to process, store, and display this data solely to provide the Platform's services to you.

6.2 Assigned Data

Leads assigned to you by an operator remain the property of the operator. Your access to assigned leads is contingent on your active relationship with the operator.

6.3 Our Platform

The Platform, including all software, designs, algorithms, workflows, and documentation, is the intellectual property of Velocity Pro. These Terms do not grant you any ownership interest in the Platform itself.

7. Communications Sent Through the Platform

You are solely responsible for the content of all emails, text messages, and other communications sent through the Platform. You agree to comply with all applicable laws regarding electronic communications, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and any state-specific regulations. We provide the tools — you are responsible for how you use them.

8. Call Recording, Monitoring, and Automated Calling

8.1 Recording and Transcription

The Platform can record, transcribe, and analyze calls when recording is enabled for a dialing session. Recording laws vary by jurisdiction, and some require the consent of every party to the call. When recording is enabled, the Platform plays an audible disclosure to the called party. You agree not to disable, bypass, shorten, or otherwise weaken that disclosure. You are responsible for ensuring that your recording, monitoring, transcription, and use of call content comply with the laws applicable to you and to the people you contact. We provide the notice mechanism; we do not provide legal clearance to record.

8.2 Automated and AI-Assisted Calling and Messaging

The Platform includes automated dialing, AI-assisted coaching, and AI voice features that can place and answer calls. Calls placed with an artificial or prerecorded voice, and calls or messages placed using automated dialing technology, are regulated by the Telephone Consumer Protection Act and analogous state laws, which generally require prior express written consent before contacting a mobile number for marketing purposes. You are responsible for obtaining and maintaining that consent, for honoring do-not-call and opt-out requests, for calling only within permitted hours, and for complying with any applicable requirement to disclose that a caller is automated.

9. Limitation of Liability

• The Platform is provided "as is" without warranties of any kind, express or implied
• We are not liable for any lost revenue, lost data, or indirect, incidental, or consequential damages arising from your use of the Platform
• Our total liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the fees you paid in the 12 months preceding the claim
• We are not responsible for the outcome of any sales, calls, or business activities conducted through the Platform

10. Indemnification

You agree to indemnify and hold harmless Velocity Pro, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

11. Dispute Resolution

Any disputes arising from these Terms or your use of the Platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will be conducted in the State of Maryland. You waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Modifications to Terms

We may update these Terms from time to time. We will notify active users of material changes via the Platform or email at least 15 days before the changes take effect. Continued use of the Platform after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Messages We Send You

When you create, claim, or manage an account, we send service messages to the mobile number on your account — including your access code, sign-in verification codes, provisioning confirmations, and account or billing notices. These are transactional messages sent to operate your account and are not marketing.

15.1 Frequency, Rates, and Opt-Out

Message frequency depends on your account activity. Message and data rates may apply. Reply HELP for help. You may reply STOP to opt out; note that access and verification codes are delivered by text, so opting out may prevent you from signing in until you opt back in.

15.2 Messages You Send Through the Platform

Messages you send to your own contacts through the Platform are governed by Section 7 and Section 8.2 — you are the sender, and you are responsible for consent, content, and opt-out handling. Messaging that Velocity Pro sends to consumers through its own consumer website is described in the consumer Terms of Service and Privacy Policy at velocitypro.app.

16. Contact Us

If you have questions about these Terms, contact us at:

Velocity Pro
velocitypro.app
support@velocitypro.app