Velocity Pro ("we," "us," or "our") operates the platform located at velocitypro.app and vdialer.ai (the "Platform"). This Privacy Policy explains how we collect, use, protect, and share information when you use our Platform, including all associated services, applications, and tools.

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, phone number, professional license numbers, licensed states, date of birth, mailing address
• Login credentials: access codes and authentication tokens
• Lead data: contact information, notes, call records, email correspondence, and stage history for prospects and clients you manage through the Platform
• Imported data: CSV files, lead lists, and other data you upload to the Platform
• Communications: support tickets, feedback, and messages you send through the Platform

1.2 Information Collected Automatically

• Usage data: pages visited, features used, actions taken within the Platform
• Device information: browser type, operating system, screen resolution
• Call and communication metadata: timestamps, duration, delivery status of calls, emails, and messages sent through the Platform
• Call recordings, transcripts, and AI-generated call summaries, where recording is enabled for a call
• Location data: approximate location derived from IP address, and geocoded lead addresses for mapping features

1.3 Information From Third-Party Services

We use third-party service providers for telephony, email delivery, messaging, data verification, and analytics. These services may process data on our behalf as described in Section 3.

2. How We Use Your Information

• To operate and maintain your account and the Platform
• To facilitate calls, emails, and messages on your behalf
• To provide lead management, scoring, coaching, and analytics features
• To verify phone numbers, email addresses, and contact information
• To generate personalized content such as email drafts, call scripts, and coaching guidance
• To display leads on maps and provide geographic intelligence
• To send platform notifications, reminders, and system alerts
• To monitor platform health, prevent abuse, and improve our services
• To process payments and manage subscriptions
• To comply with legal obligations

3. Third-Party Service Providers

We work with third-party providers to deliver core platform functionality. These providers process data solely on our behalf and are contractually required to protect your information. Categories of providers include:

• Telephony and voice services (for calling features)
• Email delivery services (for sending and tracking emails)
• Messaging services (for text and direct messaging features)
• Data verification services (for phone and email validation)
• Cloud infrastructure and hosting services
• Payment processing services

We do not sell your personal information to third parties. We do not share your data with third parties for their own marketing purposes.

4. Data Ownership

4.1 Agent-Imported Data

Leads and contacts that you import to the Platform (via CSV upload, manual entry, or other import methods) remain your property. You may export your imported data at any time. Upon account termination, we will provide a reasonable period to export your data before deletion.

4.2 Operator-Assigned Data

Leads assigned to you by your operator or administrator are owned by the operator. If your account is deactivated or you are removed from the team, assigned leads revert to the operator and are no longer accessible to you.

4.3 Platform-Generated Data

Analytics, coaching insights, scoring data, and other intelligence generated by the Platform from your usage are owned by Velocity Pro and may be used in aggregate to improve the Platform. This data is never shared in a way that identifies individual users or their clients.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Token-based authentication with session management
• Role-based access controls separating agent, operator, and partner data
• Isolated data storage — agents can only access their own leads and activity
• Regular security reviews and infrastructure monitoring

No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your data.

6. Data Retention

We retain your account information and associated data for as long as your account is active or as needed to provide services. After account termination:

• Account credentials are deleted immediately
• Imported lead data is retained for 30 days to allow export, then permanently deleted
• Assigned lead data reverts to the operator
• Call recordings and transcripts are retained per operator policy
• Aggregate analytics data (non-identifying) may be retained indefinitely

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Export your data in a portable format
• Opt out of non-essential communications

To exercise any of these rights, contact us at the information provided in Section 11.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes via the Platform or email. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Messages We Send You

We send text messages to the mobile number on your account to operate that account — access codes, sign-in verification codes, provisioning confirmations, and account or billing notices. These are transactional messages, not marketing.

10.1 How We Use Mobile Information

The mobile number on your account is used to deliver these service messages and to provide related support. It is not used for unrelated purposes.

10.2 No Sharing of Mobile Data

We do not share or sell your mobile number or messaging data to third parties or affiliates for their own marketing or promotional purposes, at any time. Where we use service providers to deliver messages on our behalf, they process that information only to send the messages and are contractually prohibited from using it for any other purpose.

10.3 Frequency, Rates, and Opt-Out

Message frequency depends on your account activity. Message and data rates may apply. Reply HELP for help, or contact support@velocitypro.app. You may reply STOP to opt out; because access and verification codes are delivered by text, opting out may prevent you from signing in until you opt back in.

10.4 Messages Sent to Consumers

Messaging that Velocity Pro sends to consumers through its own consumer website is described separately in the consumer Privacy Policy at velocitypro.app. Messages you send to your own contacts through the Platform are sent by you, as described in the Terms of Service.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Velocity Pro
velocitypro.app
support@velocitypro.app