How Maya's live transfers are landing, per agent. Connected = the lead reached that agent. No answer = the transfer rang them but they missed it (it then re-routed to the next agent). Connect rate = connected ÷ attempts (pickup). Closed = connected transfers where a policy was later logged; Close rate = closed ÷ connected — how many handoffs turned into a sale.

Lifetime dials and confirmed pickups per outbound caller ID, across every session. A number that people stop answering has likely been spam-flagged by carriers — rows marked ⚠ have 20+ dials under a 10% pickup. Pickup is confirmed on the bridge-AMD human path, so read the rate as a relative signal across your numbers: one number far below its siblings is the burn signal. Remedies live in each agent's 📞 Manage Numbers modal: ＋ another line stands up a same-state sibling that joins rotation, Release retires the burned number (billing stops), and re-secure runs STIR/SHAKEN — no Twilio console needed.

How AI live transfers get shared out when AI routing is ON. Each agent's weight is their relative share of transfers among those available and licensed in the lead's state. 1× is normal. Bump a strong closer to 2× or 3× to send them more; drop someone to 0.5× for fewer. 0× takes them out of auto-routing entirely (you can still 3-way them in by hand). Weights do nothing while AI routing is OFF — then everything rings you.

This grid is each agent's entitlement package: Apply writes an explicit ON/OFF for every feature below to all active agents — unchecked turns a feature OFF, including the default-ON trio (marked "default ON"). Individual agents can still be customized via Edit Agent afterwards. Clear turns every feature here OFF for all active agents and leaves only the free portal (card, carriers, calendar, recruits, billing).

⚡ Apply to All Agents Clear — free portal only

Give a free Copilot account (no charge) to an upline, sideline, or prospect — for demos or trials. They get coach mode + texting from an assigned number, exactly like a paid subscriber, but flagged comp. Full-platform agents can't be comped (they already have Copilot).

🎁 Grant Copilot

Give a free Dialer account ($249 tier, no charge). Unlike Copilot, this opens the Call tab — they can load leads and work a queue. Maya unattended (aiOutbound) stays a paid step-up. They get a number, an access code by text, and ride the same expiry sweep as Copilot comps.

📞 Grant Dialer

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